Post deleted for now after contact by the club

<quote deleted on request of the OP>

a) I'm sure the person in the shop was just following orders so to speak, and perhaps didn't feel she had the delegated authority to resolve this for you; email someone at the club with a bit more clout and I'm sure that if there's a way to resolve it, they will.

b) Be more careful in future.

That'll be interesting then as I don't know that I ever had a letter??

Wonder what will happen when I go for mine then!

If you haven't got your letter, you should've received an email confirmation, which they will accept as proof of purchase.

I got mine. I had ID, could tell them date I called and had the card that I used but I didn't have my letter.
They are rightly cautious but they are very helpful in the shop to help you get your pass.

Anyone know if open late this week as can't go during the day.

I have a friend who hasn't got theirs yet.They didn't get a letter when they paid and haven't got an e-mail either.

Public flogging gets my vote.

No idea but you could try this -- The outlet in the Ridings Shopping Centre can be contacted on 01924 201548.

Calm down folks, they'll be no public hangings today!

All i believe the club are asking is that when fans come to pick up their season tickets, that they have a letter or email and ID.

If you do not have a letter or email, if you paid by card, i'd get a statement showing the transaction as proof of purchase. If you don't have an email, letter or statement, then best to contact the shop on 01924 201548 and see whether they can trace your transaction

Thursday-the day of the shirt launch?

This is nonsense!

I am buggered if I'm going to waste my life searching for a piece of paper to prove that it was me that paid for a season ticket in my name for me to collect at my convenience. Anything other than this, after providing suitable ID such as my driving licence, is ridiculous!

Rant over!